Technical Support Channels
A One–Hour Response Guarantee
We offer a sixty–minute response time warranty for any support ticket or e–mail that you submit to the customer care team. We’ll speedily answer all the typical enquiries and forward the case to our admins if any additional assistance is required. If you take advantage of the Administration Services package, we will execute any of the included tasks at a time that has been discussed with you earlier.
A Premium Customer Service
If you need any assistance while working with our Web Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server on your behalf, do contact the client support team at any moment via the ticketing system. Besides, if you need help administering your server, you can order our Administration Services package, which includes weekly OS updates, installation and problem troubleshooting services, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
An Easy–to–Navigate Help Area
Every Linux dedicated servers hosting package is fitted out with our free–of–cost Web Site Control Panel, which offers a fully detailed knowledgebase plus a set of step–by–step video tutorials. Whenever you require assistance while working with the Web Site Control Panel, just push the Videos or Help buttons situated in the upper right corner.