24/7 Customer Support
Why is the availability of a good customer support service crucial on today?s Internet hosting marketplace? Which are the standard customer support channels?
The support that you will receive from your shared hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got some technical trouble with a current account. Timely and clear information about a question or an issue will save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a real web hosting provider not from a reseller. When you obtain a hosting account through a company that does not own its servers and it can't access them right away, it's likely that you'll wait for a few days so as to get a reply to any question, thus your websites may remain offline for quite some time. However, a company which provides various ways of communication and has a technical support team available any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and tech support for all of our Linux shared packages
. Even if you are not our client yet and you have some questions, we will assist you promptly and give you the needed information, to give you a choice to make an informed decision when you obtain a new hosting account. We're available at any time, including weekends and holidays, and we supply various means of communication to get in touch with us - phone, live chat, email messages and support tickets. To make things easier for you, we have multiple telephone numbers all over the world, therefore you can call the one that is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting packages
that we offer include 24/7 customer and technical support, so whatever the issue you have, you are able to get in touch with us and we'll help you right away. Our guaranteed reply time for every email or trouble ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the response time hardly ever exceeds twenty minutes. In addition, we have telephone support with a couple of local numbers worldwide and a live chat, which means that you'll be able to contact us and find additional info about our services even if you do not have an account yet. We're able to assist you with any question or a problem you have - payment methods, plan specifications, e-mail setup, website hosting account settings, and so on. If you use our services, you will never have a scenario where you need to wait for a couple of days to get an issue resolved like you will need to do with various other service providers.
24/7 Customer Support in VPS
Every single virtual private server
plan that we provide comes with 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your convenience, we offer different ways of communication - phone support with a couple of local numbers internationally, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters because it'll be easier to keep track of what is going on. The maximum warranted response time for all the emails and tickets is 1 hour, yet it rarely takes that long to receive assistance. In case you obtain the Managed Services upgrade that we provide, our admins can also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
When you buy a dedicated server
through us, you'll be able to contact us anytime using a number of channels and the max time that you'll have to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything related to the applications which are pre-installed on your server. To contact us about a technical issue, you will be able to open a ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any basic questions or you would like to know more about our hosting services before you order, you can use our live chat or you could call one of the local telephone numbers that we have in several countries around the globe. If you're looking for support for third-party software that you can't deploy or operate efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.