There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a support ticket system. It is the easiest medium of communication for many reasons. In the event that no client support staff member is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy ‘n’ paste extensive pieces of info without having to worry about typographical errors, and if a given problem requires more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, which implies that if you need to supply info or to follow directions, you’ll need to use at least 2 separate admin consoles and this number may increase in case you want to manage a couple of domain names. Plus, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.
Integrated Ticketing System in Shared Hosting
In contrast with what you may find with many other hosting companies, the support ticket system that we’re using with our Linux shared packages is part of the Hepsia Control Panel, which comes with all accounts. You won’t have to remember different log-on names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one place. So, if you have a query or come across a complication, you can get in touch with our customer care team members momentarily. Our system comes with a clever search mechanism. This implies that even in case you’ve opened an enormous number of tickets over the years, you’ll be able to track down the one that you want without any difficulties. In addition, you can check knowledge base instructions for handling commonly experienced predicaments.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you’d like to touch base with our client service staff representatives, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you’ll have to do with the majority of web hosting providers out there. Our integrated ticketing system will allow you to submit a new ticket without effort and to search through older tickets using an intelligent search box. Also, you will be able to have a look at the applicable knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can do all these things without signing out of your Hepsia Control Panel at any time, which suggests that in case you face any complication or have a query, you can contact our technicians and fix the given issue in less than one hour through a single platform.