There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find irrespective of which company you pick is a support ticket system. It is the easiest medium of communication for many reasons. In the event that no client support staff member is free at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Additionally, you can copy ‘n’ paste extensive pieces of info without having to worry about typographical errors, and if a given problem requires more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are usually separate from the web hosting platform, which implies that if you need to supply info or to follow directions, you’ll need to use at least 2 separate admin consoles and this number may increase in case you want to manage a couple of domain names. Plus, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.