Despite the fact that the hosting service offered by the different companies is virtually identical, each provider has got a personalized platform with its own tweaks and ways to complete specific things. In this case, a comprehensive knowledge base would be rather useful both for people with little or no practical experience and for technically practiced individuals who will ultimately discover how specific procedures are performed, but will waste some time meanwhile. The aim of such a knowledge base is to help make the service quick and simple to use, sparing users lots of time and efforts. The consequence is more contented customers, since they can easily find the info they’re searching for, and a lot less work for the client support team representatives, because usually the majority of the queries and difficulties that clients have are already listed in the knowledge base. In case the articles are professionally written and cover more things, you’ll be able to find out more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have bought your first shared hosting package through our company or have moved your website over to us, you will grow used to our platform and our custom-built Hepsia Control Panel very quickly as we have compiled a substantial knowledge base where you can find all the information that you will ever need – both general info in regard to the service as a whole and more concrete info about the separate functions that you can make use of and the complications that you could confront. The articles themselves are available in 2 locations. The full article list can be accessed through the Help section of the Control Panel. You can find relevant articles about the different features in each section of the Control Panel too. You can get to know how to accomplish de facto everything, from creating an .htaccess configuration file to administering a mailing list, and all the articles include thorough guidelines, so you won’t ever become puzzled on account of an unclear text. Of course, if you run into a more specific problem and you cannot find a solution in our knowledge base, you can get in touch with our customer care team 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting packages, will allow you to access the detailed online support documentation that we’ve compiled for you. The articles include general information about our services, informative guides about the separate features that you can use, together with troubleshooting guidelines that can help you solve common problems that you could chance upon. The topics that we’ve included cover de facto everything, from uncomplicated things such as how to host a new domain name in the account, to more intricate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available in the right corner of the page that you’re on, whereas the whole article collection is accessible through the all-inclusive Help section.