A live chat is among the channels of communication offered by some website hosting providers as a part of their support service. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster than a support ticket and it will make it much less likely to misspell or misunderstand something as compared to a phone call with a representative. Furthermore, if the trouble that you experience needs some time to be examined and dealt with, you are able to do something else meanwhile rather than just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service completely free as long as you have world wide web accessibility even if your website hosting provider is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Shared Hosting
As we believe that many situations are easily resolved when you talk with a live person, we offer a live chat service for all of our prospective and existing clients. Our chat is accessible every day and our support representatives can assist you with a variety of questions and situations. If you aren't our customer yet, you can learn more about our shared hosting
plans and the website hosting platform in general to make sure that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any kind of troubles with any of our services, you can get in touch with us through our live chat and we can provide the necessary info or help you troubleshoot the problem. You will need to open a support ticket for specific issues which need longer time or the assistance of a system administrator, but for a variety of standard troubles you will receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is accessible every single day, even on holidays and weekends. It is the perfect way to learn more details about our Linux semi-dedicated hosting packages
if you don't have an account yet or to get some issue resolved in case you are a client and our support representatives will assist you right away no matter what time of the day you join the chat. If you wonder which package is more suitable for your sites, if you need advice whether you should order a specific upgrade and how to obtain it or when you've got troubles setting up an e-mail account on your computer system, you'll be able to get in touch with us and we'll provide you with the necessary details right away. The live chat is available even after our phone lines go off for the day, so when you have an account here, you can be certain that you will always receive timely assistance with any question or trouble that shows up.