If you’re a website owner, a problem may always appear and it does not automatically need to be connected with the web hosting service itself. For instance, something might go wrong when you update a web-based application or some crucial data could be modified or erased by mistake. Regardless of what the essence of the problem is, you will need to contact the respective customer service team and ask them to restore a backup or to assist you in fixing the problem that you are having. How timely they’ll do it will predetermine the length of time that your sites will be unavailable. For specific sites like community web portals or web shops, a longer outage period too often means lost users and cash. Having said that, it is of crucial importance that you use the services of a hosting company that provides not only a very good client support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared packages
include a sixty-minute reply time guarantee, which suggests that irrespective of what inquiry or issue you may have, we’ll always be there to lend a helping hand. In fact, it seldom takes more than 30 minutes to get a problem solved or a question answered, and this is valid for both sales and technical matters. Our client service staff representatives are available 24x7, even on public holidays and weekends, which implies that you will receive quick help whenever you need it. We are aware of exactly how expensive time can be, so by the time we reply to your trouble ticket or email, we’ll have examined the issue and, in case we haven’t worked out a solution, we will give you more details on what you have to do on your end – when the circumstances require it. With our support services, you can rest assured that there will be someone to lend you a helping hand momentarily, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a ticket via your web hosting Control Panel or send an email related to your semi-dedicated server
, you’ll receive a reply within maximum 1 hour. You can get in touch with us whenever you want in regards to technical, general or billing issues and since we’re available 24 hours a day, you will always obtain support in no time. Depending on the particular issue or question, we will give you more information, eliminate the predicament if it has been caused by something that is within our reach or advise you on what to do on your end if you have to configure a given setting for a software app that we cannot access. You can forget about waiting for an entire day for every reply. Actually, in most cases we answer tickets and emails within 20-25 minutes max.