Discover what web hosting providers mean when they say "phone support".
You will find a lot of shared hosting providers out there, still most of them are resellers that have limited resources, especially in terms of support. A good way to distinguish them is the option to reach the company by phone. The level of support that you will get via this way of communication will vary depending on the provider - a few of them provide you with dedicated phone support, while others offer general and customer support only since some issues are more time-consuming and it's far easier to be resolved via a support ticket, especially when the issue needs to be escalated. However, it's good to know that you can always reach your hosting supplier because there're a lot of small issues that can be taken care of efficiently and in a very timely manner with a phone call, not mentioning that you are able to get more info about the services before you become a client.
Phone Support in Shared Hosting
As we have live phone support 14 hours every day, you can contact us and consult with our customer support agents to find out more about any of the Linux shared packages
that we offer and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we have phone numbers on 3 different continents so you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you're already a customer, you will be able to phone us about general and billing issues, and even about some tech ones. In case the issue is strictly technical or it needs more time to analyze, you should employ our ticketing system, that will allow both you and our tech support crew to keep track of the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
When you want more info for the Linux semi-dedicated hosting packages
that we supply, you can call any of the three support phone lines that we have worldwide - in the United States, the UK and Australia. By doing this, you will be able to check ahead of time if our solutions are suitable for your sites. If you're already our client and you have a semi-dedicated account, you'll be able to get in touch with us on the phone for 14 hours every day about any billing or basic matters. For entirely tech issues you can take advantage of our ticketing system and communicate with our technical support because someproblems just require additional time to be resolved, but we can help you over the phone with lots of minor tech problems as well, saving you the time and efforts.